Your customers stop calling. They start tracking.

Any business that takes something in and hands it back better: phone and electronics repair, auto garages, tailors and couture ateliers, opticians, laundries and dry cleaners, appliance technicians and maintenance teams.

Minutes. Create an account, define one workflow with your usual steps, and you can hand out your first tracking link the same day.

HoopoTrack runs alongside whatever you use today rather than replacing it. There is nothing to integrate and no public API to wire up: shops run it standalone, next to the tools they already have.

Status updates and tracking links are sent to the customer's WhatsApp automatically, in the language you set for that customer, so they see progress in the app they already check. A customer who replies STOP is not messaged again on WhatsApp, and START turns the updates back on.

Yes. You own the shop account, and every staff member you invite is given only the permissions they need: creating tickets, updating statuses, assigning tickets, managing clients, handling payments and running the waiting-room screen. Whatever you do not grant stays out of reach. You can also pause a team member: they cannot sign in until you resume them, and their history stays on every ticket.

Each status carries how long it usually takes, so the tracking page knows when a ticket has run over. Once it has, the customer can escalate it from that page, and your shop is alerted.

Yes. Photos can be uploaded to any status, and you choose which of them the customer sees on their tracking page as proof of the work.

Data is encrypted and stored to industry standards. Photos lose their GPS location and camera details before they are stored, notes start out visible to your team only, and you can put a PIN on a tracking link so that only the customer can open it.

After the job is done the customer leaves feedback with your shop, and is then invited to review you on Google, whatever rating they gave.

Monthly allowances refresh every month. The totals a plan includes do not, so when your shop reaches one, moving up a plan is what raises it. If no plan fits, write to us and we will size one for your shop.

It records them. Put a price on the job, send the customer a quote to approve on their tracking page, and record the deposit and each payment at the counter; the balance due stays on the job until it is paid in full, and every payment has a receipt. The money itself changes hands at your counter, never through HoopoTrack. Part of the paid plans.

Yes. Print the QR poster from Front desk › Self check-in and put it on your counter; your waiting-room screen can show the same code. The customer scans it with their phone camera and types their name, plus a phone or email if you ask for one. They then wait in "Waiting at the counter" until you confirm them: nothing is sent, and nobody uses your customer allowance, before you do. Check-in follows your opening hours, or is always open if you prefer.

Yes, at hoopo.app, on every plan. Add your services and prices, opening hours, photos and location, in each language you serve, and choose its layout and colour. It loads fast on any phone, is built to show up well on Google, and sets no cookies. HoopoTrack checks your first version before it goes online; after that, your changes go online as soon as you publish them, and opening hours update at once.