Stop answering "Is my repair ready?" calls. Give your customers a live tracking link so they can see exactly where their item is in your workshop.
✓ No credit card required ✓ 30-second setup
John Smith
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Built for Your Industry
Everything you need to keep your customers informed, document repair progress, and run your shop more efficiently.
Turn happy customers into 5-star Google reviews. When a repair is complete, satisfied customers are prompted to leave a review on your Google Business page.
Start tracking a new repair in seconds. Just enter the customer name and item — we handle the rest.
Give customers realistic expectations. HoopoTrack calculates when the repair will be finished based on your typical workflow.
The moment you change a status (e.g., from "Diagnosis" to "Waiting for Parts"), your customer gets a notification.
Print a small ticket with a QR code for the customer. They scan it anytime to see their repair status.
The highest open rates in the industry. Send tracking links straight to their favorite chat app.
Three simple steps to transform your customer experience and reduce support calls by up to 60%
Create a workflow for your common repairs (e.g., "Screen Replacement" or "Oil Change"). Define the steps from start to finish.
When a customer drops off an item, create a ticket in seconds. A unique tracking link is generated automatically.
Move the ticket through your workflow. The customer gets live updates on their phone, keeping them happy and informed.
Flexible pricing options designed to grow with your business. All plans include our core tracking features.
Need more quotas? We can adapt them for you! Just drop us a message at [email protected].
Everything you need to know about our service tracking platform
HoopoTrack is ideal for any service business that manages customer jobs or repairs, including auto repair shops, electronics repair services, appliance repair businesses, IT service providers, plumbers, electricians, and more.
Getting started with HoopoTrack is incredibly simple. Create your account, set up a service workflow with your typical steps, and you're ready to generate your first customer tracking link in minutes.
HoopoTrack is designed to work alongside your existing systems. While we offer API access for custom integrations, many businesses use HoopoTrack as a standalone solution that complements their current workflow.
Our pricing is based on active tracking links. We offer plans for businesses of all sizes, from small operations to large enterprises with high volume needs. Check our pricing page for specific details.
HoopoTrack integrates with WhatsApp to send automated status updates and tracking links directly to your customers. This ensures high visibility and keeps them informed on their preferred messaging platform.
Yes, you can invite staff members and assign them roles like Administrator, Manager, or Technician. This allows you to control access levels and track who is working on each ticket.
Once a service is completed, HoopoTrack can automatically send a review request to your customer. You can monitor these ratings and comments in your dashboard to maintain high service standards.
Escalation ensures no job is forgotten. You can set time limits for each status; if a ticket exceeds that limit, it's automatically flagged as "Escalated" so you can prioritize it and keep the customer happy.
Absolutely. Technicians can upload photos directly to a ticket. You can choose to share these with the customer on their tracking page, providing visual evidence of the work performed.
Security is our priority. You can enable PIN protection for tracking links, ensuring only the customer can see their job details. All data is encrypted and stored according to industry standards.
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Modernize your repair shop today. Stop answering status calls and start focusing on what you do best — fixing.
✓ No credit card required ✓ 30-second setup
