Every ticket moves through a workflow you define, and your customer follows it on a page of their own, without calling to ask.
Every ticket gets a link of its own. The customer sees each stage as it happens, and a finish time drawn from the way your shop actually works, without calling to ask.
Pick the steps worth a message and the channel to send it on. Updates land where your customer is already looking, in their own language.
Put a price on the job, or send a quote the customer approves from their tracking page. Record each payment as it comes in, hand the job over with the balance settled, and close the day knowing the drawer matches.
Part of the paid plans. HoopoTrack records the money; it never takes it.
Your team sees every job in a column for its stage and moves it on with one tap. Your customers see the waiting-room screen: who is being worked on, what is ready, and your announcement, big enough to read across the room.
Put the QR poster on your counter. A customer who walks in scans it, types their name and waits. When you are free, tap them in "Waiting at the counter": the new ticket is already filled in, and the first message they receive is the ticket's own.
Included in every plan.
Give each person the access they need, and keep the full service history for every customer you serve.
Connect an AI assistant to HoopoTrack and it can check where jobs stand, open tickets and answer "is it ready yet?" straight from your own records, and only where you allow it. Anything addressed to a customer waits for you to confirm it unless you decide otherwise, and everything it does is written onto the ticket.
Available on the plans that include AI agent access.
Build your page at hoopo.app in a few guided steps: what you do, your services and prices, your hours, photos and where to find you. It loads fast on any phone, says whether you are open right now, and sets no cookies.
Included in every plan.
Building a strong online reputation matters for any shop. When a job is complete, HoopoTrack asks the customer for their feedback and then invites them to review you on your Google Business page.
The five stages every ticket passes through.
Pick a workflow and a customer, or tap someone who checked themselves in at the counter. The ticket opens on the workflow's first step with its completion window already worked out, and carries a QR code for the receipt.
The customer gets a link of their own that follows the ticket as it moves, with the completion window on it, or the promised date and time you set. Add a PIN and the page stays shut until they type it.
Move the ticket through your own workflow. Every step you have ticked sends the customer a message as the ticket reaches it.
Mark a step as needing approval and the ticket stops there until the customer approves or declines it from the tracking page. A quote you send is approved there too, with the amount on it.
The last step marks the ticket ready. The customer rates the job on the tracking page, and is then invited to review you on Google.
Every ticket carries a QR code for the printed receipt. Turn on a PIN and the tracking page stays shut until the customer types it.
Once a ticket passes the completion window you promised, the customer can flag it from their tracking page. Flagged tickets are counted on your dashboard and filtered in your ticket list.
Attach up to five photos to any step. The customer sees them on the tracking page as proof of the work.
Ask a customer something no stage of your workflow asks, at any point in the job: with a message, or quietly on their tracking page if you would rather tell them yourself. They answer there, and the whole exchange stays on the ticket.
Print a label for the item on a 50 × 25 mm label printer or an A4 sticker sheet: ticket number, date, the customer's initials and a QR code that opens the ticket for your staff. It never shows a name, phone, PIN, price or tracking link.
Photos lose their GPS location and camera details before they are stored. A new note starts out for your team only, and you choose when the customer can see it. A customer who replies STOP on WhatsApp is not messaged again.
