HoopoTrack for opticians and optical labs
HoopoTrack gives every prescription order a live tracking link. From lens cutting to frame assembly, the customer sees where their glasses stand, and WhatsApp tells them when to come in for the fitting and when they are ready.
First 30 tickets free · No credit card · Works on WhatsApp
How it works
This is the glasses workflow HoopoTrack ships. Rename any stage, change the timings or build your own: the tracking page follows whatever you set.
Order Received
Within 30 minutes
Lens Cutting
1 to 3 hours
Frame Assembly
30 to 60 minutes
Fitting & Adjustment
At the shop, 10 to 20 minutes
The customer confirms, in writing, that the glasses fit comfortably
Ready for Pickup
Pickup
Nothing here is fixed: rename any stage, change its timing, add steps or remove the ones you do not use, all in a couple of clicks and without writing any code. The tracking page and every notification follow whatever you change, instantly.
The customer is messaged when the glasses reach fitting and when they are ready. The tracking page shows the lab work in between, in their own language.
Update from ClearView Optics
Hi Emma, Your ticket status has just been updated to: Fitting & Adjustment. Track it live here: hoopotrack.com/track/clearview-2210 Keep this message to check your ticket anytime.
Powered by Hoopotrack
15:15
ClearView Optics: your ticket has moved to a new stage
Hello Emma,
Your ticket has moved to a new stage. Here are the latest details:
Tracking page
Ticket CVO-2210
Progressive lenses, titanium frame
Fitting & Adjustment
Ready by Wednesday, 16:00
When the glasses reach fitting, the customer gets the message to come in, and confirms in writing that the fit is right before they take them home. No chasing, no missed handovers.
Lens cutting and assembly happen where the customer cannot see. The tracking page shows where the order stands and an honest finish window, built from your lab's real durations.
Put a PIN on an order so only its owner opens the tracking page. What is between you and your customer stays that way.
Customers check themselves in at your counter with a QR code, and wait until you are free.
More on self check-inA page for your shop on hoopo.app, with your services, prices and opening hours, built for Google.
More on the public pageAsk "Which orders are past the date I promised?" and get the list from your own tickets.
It works from your own records, only where you allow it. Anything addressed to a customer waits for you to confirm it unless you decide otherwise.
On the plans that include AI agent access.
Then from $12 a month. No card to start, no trial clock.
Prices in US dollars, paid by card.
No. It tracks each customer's order and keeps them informed; inventory stays in whatever you use today. There is nothing to integrate: it runs alongside your current tools.
It records payments; insurance stays between you and your customer. Put a price on the order, send the customer a quote to approve on their tracking page, and record the deposit when the order is placed and the balance at pickup; the balance due stays on the ticket until it is paid in full, and every payment has a receipt. The money itself changes hands at your counter, never through HoopoTrack. Part of the paid plans.
The page shows only what you put on the ticket. Data is encrypted and stored to industry standards, and you can put a PIN on the link so only the customer opens it.
It does not manage a calendar. It messages the customer that their glasses have reached fitting, and the visit gets arranged the way you already do it.
Create a separate workflow for each kind of job, each with its own stages and timings. Every ticket follows the workflow you log it against.
Minutes. The glasses workflow above ships ready to use: create an account, apply it, adjust the stages to your shop, and hand out your first tracking link the same day.
Apply the glasses workflow tonight. Your next customer leaves with a tracking link instead of your phone number.
First 30 tickets free · No credit card required
