HoopoTrack for device repair shops
HoopoTrack gives every phone, laptop and console on your bench a live tracking link, like a parcel. The customer approves the estimate from their phone, sees "Awaiting Parts" without calling, and gets the message when it is ready.
First 30 tickets free · No credit card · Works on WhatsApp
How it works
This is the phone repair workflow HoopoTrack ships. Rename any stage, change the timings or build your own: the tracking page follows whatever you set.
Queued
Within the hour
Diagnosis
30 to 90 minutes
The customer approves the estimated cost, in writing, before work starts
Awaiting Parts
1 to 3 days
Repair In Progress
1 to 3 hours
Testing
30 to 90 minutes
Ready for Pickup
Pickup
Nothing here is fixed: rename any stage, change its timing, add steps or remove the ones you do not use, all in a couple of clicks and without writing any code. The tracking page and every notification follow whatever you change, instantly.
The estimate, the parts, the repair, the pickup: each of those reaches your customer by itself, in their own language. You choose which stages send a message.
Update from FixPoint Repairs
Hi Adam, Your ticket status has just been updated to: Repair In Progress. Track it live here: hoopotrack.com/track/fixpoint-2093 Keep this message to check your ticket anytime.
Powered by Hoopotrack
11:20
FixPoint Repairs: your ticket has moved to a new stage
Hello Adam,
Your ticket has moved to a new stage. Here are the latest details:
Tracking page
Ticket FXP-2093
iPhone 13, screen replacement
Repair In Progress
Ready by today, 16:30
The shipped repair workflow asks the customer to approve the estimated cost right after diagnosis. Approve or decline, with a note, timestamped, on the tracking page. No more "I never agreed to that."
The stage customers trust least explains itself: the status says the parts are ordered, the page shows an honest wait, and if it runs over, the customer can escalate from the page instead of redialing you.
Add photos to any stage and choose which ones the customer sees: the cracked screen at intake, the board mid-repair, the device tested and ready.
Customers check themselves in at your counter with a QR code, and wait until you are free.
More on self check-inA page for your shop on hoopo.app, with your services, prices and opening hours, built for Google.
More on the public pageAsk "Which repairs have sat on one stage too long?" and get the list from your own tickets.
It works from your own records, only where you allow it. Anything addressed to a customer waits for you to confirm it unless you decide otherwise.
On the plans that include AI agent access.
Then from $12 a month. No card to start, no trial clock.
Prices in US dollars, paid by card.
It records them. Put a price on the repair, send the customer a quote to approve on their tracking page, and record the deposit and the payment at the counter; the balance due stays on the ticket until it is paid in full, and every payment has a receipt. The money itself changes hands at your counter, never through HoopoTrack. Part of the paid plans.
The page shows only what you put on the ticket. Data is encrypted and stored to industry standards, you can put a PIN on the link so only the customer opens it, and photos are served through expiring signed links.
A while-you-wait battery-swap workflow ships in the catalogue for exactly that, and the queue screen shows walk-ins where they stand: waiting, in progress, ready.
An "Awaiting Parts" status that says so, with the waiting time you set as its usual duration. The page knows when it has run over, and the customer can escalate from there instead of calling; your shop is alerted.
Blueprints ship for console repair and electronics board rework alongside phone repair, and every stage list can be renamed, retimed or built from scratch.
Minutes. The repair workflow above ships ready to use: create an account, apply it, adjust the stages to your shop, and hand out your first tracking link the same day.
Apply the repair workflow tonight. Your next customer walks out with a tracking link instead of your phone number.
First 30 tickets free · No credit card required
