Terms of Service
Contents
1. Introduction
Welcome to HoopoTrack ("Company", "we", "our", "us")! These Terms of Service ("Terms", "Terms of Service") govern your use of our website and services operated by HoopoTrack. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
2. Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We provide PIN protection options for your public queue displays. You are responsible for securing and managing these PINs and for controlling who has access to your queue management screens.
3. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of HoopoTrack and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of HoopoTrack.
4. User Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting content on or through the Service, you represent and warrant that:
- i The content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms
- ii The posting of your content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
This includes all content displayed on your queue management screens, customer service ticket templates, and any customizations you create within the platform.
5. Service Usage and Limitations
Our queue management and customer service platform includes various features with usage limitations based on your subscription plan:
You agree to use these services within your allocated quota limits. Exceeding your plan's limitations may result in additional charges or temporary service restrictions until your plan is upgraded or renewed.
6. Third-Party Services
Our Service incorporates certain third-party services and technologies:
Google Analytics
We use Google Analytics to analyze website usage. By using our Service, you consent to the processing of data about you by Google in the manner and for the purposes set out in our Privacy Policy.
Google reCAPTCHA
We use reCAPTCHA to protect our website from spam and abuse. By using our Service, you are subject to the Google Terms of Service and Privacy Policy, available at:
7. Limitation of Liability
In no event shall HoopoTrack, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
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Your access to or use of or inability to access or use the Service;
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Any conduct or content of any third party on the Service;
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Any content obtained from the Service;
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Unauthorized access, use or alteration of your transmissions or content;
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Service interruptions or failures;
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Loss of customer data or queue information;
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Inaccuracies in queue display or wait time estimates.
8. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
HoopoTrack does not warrant that:
- The Service will function uninterrupted, secure or available at any particular time or location;
- Any errors or defects will be corrected;
- The Service is free of viruses or other harmful components;
- The results of using the Service will meet your requirements.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
11. Contact Us
If you have any questions about these Terms, please contact us at: