Privacy Policy
Contents
Introduction
At HoopoTrack ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
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Identity Data includes first name, last name, username or similar identifier.
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Contact Data includes email address, telephone numbers, and business address.
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Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
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Usage Data includes information about how you use our website and services.
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Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
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Queue Management Data includes customer service tickets, wait times, status updates, and any information displayed on your public queue screens.
How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
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To register you as a new customer
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To provide and manage our services to you
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To manage our relationship with you
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To improve our website, products/services, marketing, and customer relationships
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To make suggestions and recommendations to you about goods or services that may be of interest to you
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To manage and secure your customer service queue
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To track user activity for optimization and security purposes
Third-Party Services
We use certain third-party services to help us operate our platform effectively:
Google Analytics
We use Google Analytics to track and analyze the usage of our website. This service may collect information about your device, browsing actions, and patterns. The information generated about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Google reCAPTCHA
We use Google reCAPTCHA to protect our forms from spam and abuse. This service analyzes your behavior to determine if you're a human or a bot. When you submit forms on our site, Google reCAPTCHA collects personal information about you such as your IP address, cookies, information about your browser, and the time spent on our website. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Our queue management system uses secure PIN protection options that you can enable to prevent unauthorized access to your public queue displays.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For customer service tickets and queue data, we typically retain this information for up to 12 months after completion.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
If you wish to exercise any of these rights, please contact us using the details in the Contact section below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. For significant changes, we may also provide additional notice such as sending you an email notification.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: